Customer Service

What can we do for you?
Service is everything in this business. At inTouch Communications, we know this only too well. That’s why we have the resources in place to responsively address our clients – when, where and how – they need us most. From our customer service representatives, to sales, service and technical personnel, you can count on us to be there for you.

In the event of an emergency, you can count on reaching a live human being – day or night, weekday, weekend or holiday. This individual is not only there to take your call, but also able to put the resources into place to resolve your issue.

So, when we say, “what can we do for you?” Don’t hesitate to tell us.

Frequently Asked Questions

• How do I change the time and date on my phone system?
• How do I forward my digital phone?
• How do I put my phone system into night mode?
• How do I transfer outside the office?
• How do I use my cordless phone (transfer, hold, page)?
• How do I make a conference call?
• My message light is flashing and I have no messages.

User Guides

Digital Telephones

• User Guide
• Standard Telephone User Guide
• DS-5021D, 5014D, 5007S Quick Reference Guide
• iDCS 28D, 18D, 8D, 14B User Guide
• iDCS 28D, 18D, 8D, 14B Quick Reference Guide

VoIP Telephones

• ITP-5112L User Guide
• ITP-5112L Quick Reference Guide
• ITP-5121D User Guide
• ITP-5121D Quick Reference Guide
• ITP-5107S IP Keyset User Guide
• ITP-5107S IP Keyset Quick Reference Guide

Voicemail and Auto Attendant Systems

• SVMi E-Series User Guide
• SVMi E-Series Quick Reference Guide